Privacy Policy

• Information you give us on a call: your name, phone number, service address, the type of heating or cooling system, the fuel it uses, the problem you are having and anything else you choose to tell us, such as who can provide access to the property.
• Information you submit through the contact form: your name, phone number, email address if you provide one, the service you need and your message.
• Information collected automatically: when you visit the website, your browser sends standard technical data such as IP address, device and browser type, pages viewed, the referring site or ad, and the date and time of your visit. Some of this is collected through cookies and similar technologies described below.

We do not ask for and do not want payment card numbers, bank details or government ID numbers through this website or on our calls. Payment for HVAC work is handled by the technician's company.

Calls to (321) 478-0693 or to any other number shown on this website may be routed through a call tracking service. Tracking numbers show us which pages, searches and ads lead people to call. The service may log your phone number, the date, time and length of the call, and the general area the call comes from.

Calls may be recorded for quality, training, dispute resolution and record-keeping. If you prefer not to be recorded, tell the person who answers or use the contact form instead.

We use the information we collect to:

• Answer your call or request and dispatch a technician to your address
• Contact you about your service request, including scheduling, arrival windows and follow-up
• Keep service records and look into questions or complaints
• Measure how visitors find and use the website, and which pages lead to calls and form submissions
• Protect against fraud, spam, abuse and security threats, and comply with the law

We do not sell your personal information, and we do not share it with other businesses for their own marketing.

When you call us or submit the contact form, you agree that Newburgh Bay Air Pros and the HVAC technician or company dispatched to your request may contact you by phone, text message or email about that request. Message and data rates may apply to texts. We will not use your details to send unrelated marketing without your permission, and you can ask us to stop contacting you at any time. Reply STOP to any text message to opt out of texts.

Newburgh Bay Air Pros connects you with independent HVAC technicians, licensed where New York requires it, who perform the work. To arrange service, we share the details needed for the job, such as your name, phone number, service address and a description of the problem, with the technician or company dispatched to you. Once they receive it, they handle it under their own practices.

We also share information with service providers that help us run the business, such as phone and call tracking, website hosting, form processing and analytics providers, only as needed for them to perform those services for us. We may disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of the business.

This website may use cookies, tags and similar technologies. Analytics and tag management tools help us understand how visitors use the site and measure calls and form submissions as conversions. Advertising platforms may use cookies to tell us which ads led to a call or a request. These tools collect data such as pages visited, device type and approximate location, and the companies that provide them process it under their own privacy policies.

You can block or delete cookies in your browser settings, and many analytics and ad providers offer opt-out tools. Blocking cookies will not stop you from calling us or using the contact form.

We keep personal information only as long as needed to handle your request, maintain service records, resolve disputes and meet legal obligations. Call recordings are kept for a limited period and then deleted. After that, we delete information or keep it in a form that no longer identifies you.

We use reasonable administrative, technical and physical safeguards to protect the information we hold, consistent with New York's data security law. If a breach affecting your information occurs, we will notify you as New York law requires. No website, phone system or method of storage is completely secure, so we cannot promise absolute security.

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, call us and we will delete it.

You can ask us what personal information we hold about you, ask us to correct it or delete it, subject to records we must keep by law, and ask us to stop contacting you. To make a request, call (321) 478-0693. We may need to confirm your identity before acting on it.

Newburgh Bay Air Pros serves homes in Newburgh, NY and nearby towns in Orange and Dutchess counties, and this website is intended for visitors in the United States. This policy is governed by the laws of the State of New York and applicable U.S. federal law.

We may update this policy. When we do, we will post the new version here with a new effective date. Continued use of the website after an update means you accept the revised policy.

Questions about this Privacy Policy or your information? Call Newburgh Bay Air Pros at (321) 478-0693, 24 hours a day, 7 days a week. You can also read our Terms of Service or send a request through our contact page.